dkok Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how dkok ("dkok", "we", "us", "our"), the operator of the online betting and gaming platform accessible at dkok.lat, collects, processes, stores, and protects the personal data of individuals ("you", "your", "the Player") who visit, register on, or interact with the Platform.

dkok is committed to handling personal data responsibly, transparently, and in a manner consistent with internationally recognised data protection principles. This Policy applies to all personal data collected through the dkok website, mobile-optimised platform, customer support channels, and any associated services.

This Policy should be read alongside the dkok Terms & Conditions and Responsible Gaming Policy, both of which are available on this website and are incorporated by reference. Capitalised terms not defined in this Policy carry the meanings assigned to them in the Terms & Conditions.

2. Data Controller

For the purposes of this Policy, dkok acts as the data controller in respect of all personal data collected through the Platform. As data controller, dkok determines the purposes and means by which personal data is processed.

All queries, requests, or complaints relating to data privacy should be directed to the dkok data protection contact at: [email protected]. Please include "Privacy Request" in the subject line of your email to ensure prompt routing to the appropriate team.

3. Data We Collect

dkok collects personal data through several channels, including the account registration process, ongoing platform use, customer support interactions, and payment transactions. The categories of personal data we collect include:

dkok does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (except where required for identity verification), or health data. If you voluntarily disclose such information in a support communication, it will be used solely to resolve your query and will not be stored beyond the duration necessary for that purpose.

4. How We Use Your Data

dkok uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your dkok player account, including processing login requests and enforcing account-level security measures.
• Identity and age verification: Confirming that you meet the minimum age requirement of 21 years and verifying that the identity information you have provided is accurate and complete.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and any other supported payment methods, and maintaining a record of your transaction history.
• Service delivery: Enabling access to dkok sports betting, live casino, slots, fishing games, and all other platform features.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, account takeover attempts, and violations of the dkok Terms & Conditions.
• Regulatory compliance: Meeting our obligations under applicable anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming regulations.
• Customer support: Responding to your queries, resolving complaints, and providing assistance with account, payment, or game-related issues.
• Platform improvement: Analysing anonymised usage data to identify technical issues, improve platform performance, and enhance the overall player experience.
• Marketing communications: Sending you information about dkok promotions, bonuses, and platform updates — but only where you have explicitly opted in to receive such communications. You may withdraw marketing consent at any time.
• Responsible gaming: Monitoring player behaviour to identify potential problem gambling patterns and proactively offering responsible gaming tools and support resources where appropriate.

5. Legal Basis for Processing

dkok processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between you and dkok under the Terms & Conditions (e.g., operating your account, processing payments, settling bets).
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including AML/KYC obligations and responsible gaming mandates.
• Legitimate interests: Processing carried out to protect dkok's legitimate business interests, including fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and freedoms.
• Consent: Processing carried out solely on the basis of your explicit consent, specifically the sending of marketing communications. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Third-Party Sharing

dkok does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of third-party recipients, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, and other payment processors, solely to facilitate your deposit and withdrawal transactions.
• Game content providers: Licensed game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe, to the extent required to deliver game content and resolve game-related disputes.
• Identity verification providers: Third-party KYC and document verification services used to confirm player identity and age in accordance with our legal obligations.
• IT and hosting providers: Cloud infrastructure and server hosting partners who process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: Government bodies, law enforcement agencies, or regulators where dkok is required by law to disclose player data, or where disclosure is necessary to protect the safety of persons or the integrity of the platform.
• Professional advisers: Lawyers, auditors, and accountants, where disclosure is necessary for the provision of professional services to dkok and subject to binding confidentiality obligations.

In all cases, dkok limits the personal data shared with third parties to the minimum required for the specific purpose and requires all data recipients to implement appropriate technical and organisational security measures.

7. Payment Data

All financial transactions on the dkok platform are processed via our trusted payment partners. dkok does not store full mobile wallet credentials or banking details on its own servers. Payment-related data is processed and held by the relevant payment service provider (bKash, Nagad, Rocket, or Upay) in accordance with their own privacy and security policies.

dkok retains a record of transaction amounts, dates, reference numbers, and payment method types (e.g., "bKash deposit – ৳500") for account management, dispute resolution, and regulatory compliance purposes. This transaction log is retained for a minimum of five years from the date of the transaction in accordance with standard financial record-keeping requirements.

8. Cookies & Tracking Technologies

dkok uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that help protect against cross-site request forgery. These cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to collect anonymised data about how players navigate the Platform — such as which pages are visited most frequently, average session duration, and error rates. This data is used exclusively to improve platform performance and user experience. No personally identifiable information is included in analytics reports.
• Preference cookies: Used to remember your platform preferences, such as language or display settings, so that you do not need to re-configure them on each visit.

dkok does not use third-party advertising cookies, retargeting pixels, social media tracking scripts, or any cross-site tracking technology that shares your browsing behaviour with external advertising networks. You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may prevent certain platform features from working correctly.

9. Data Retention

dkok retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a minimum of five years following account closure, to comply with AML and financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of five years from the date of submission or account closure, whichever is later.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Customer support records: Retained for a minimum of two years from the date of the most recent interaction.
• Marketing consent records: Retained for as long as you hold an active dkok account, and for one year following account closure or withdrawal of consent.
• Technical and usage logs: Retained for a maximum of 12 months on a rolling basis, unless a specific incident or investigation requires retention for a longer period.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with dkok's internal data disposal procedures.

10. Data Security

dkok implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption on all data in transit between player devices and dkok servers.
• Encryption of sensitive data fields at rest, including identity verification documents and financial data.
• Salted cryptographic hashing of all account passwords. Passwords are never stored or accessible in plain text.
• Role-based access controls ensuring that dkok staff can only access personal data to the extent required for their specific job function.
• Regular security audits and vulnerability assessments of the dkok platform infrastructure.
• Multi-factor authentication for internal systems that process player personal data.
• Incident response procedures, including notification protocols for any data breach that poses a risk to player rights and freedoms.

While dkok takes all reasonable precautions to protect your data, no online system can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying dkok immediately if you suspect unauthorised access to your account.

11. Your Rights

As a data subject, you hold the following rights in relation to the personal data dkok holds about you. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request":

• Right of access: You have the right to request a copy of the personal data dkok holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by dkok.
• Right to erasure: You have the right to request deletion of your personal data where dkok no longer has a legal basis to retain it. Note that certain data may need to be retained to meet legal obligations even after account closure.
• Right to restriction: You have the right to request that dkok restricts processing of your personal data in certain circumstances, for example while a correction request is being verified.
• Right to data portability: You have the right to receive a copy of the personal data you provided to dkok in a structured, commonly used, machine-readable format, where processing is based on consent or contractual necessity.
• Right to object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

dkok will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it within the initial 30-day window.

12. Children's Privacy

The dkok Platform is strictly intended for adults aged 21 years and above. dkok does not knowingly collect personal data from individuals under the age of 21. If we become aware that a player is under the minimum age, the account will be closed immediately, all winnings will be voided, and any deposits will be returned to the original payment source after deducting any administrative processing costs incurred.

If you believe that a person under the age of 21 has registered an account or provided personal data to dkok, please notify us immediately at [email protected] so that appropriate action can be taken without delay.

13. International Data Transfers

As an international online gaming platform, dkok may transfer personal data to, and process it in, countries outside of Bangladesh. Where such transfers occur — for example, to server infrastructure providers or game content studios based in other jurisdictions — dkok ensures that appropriate safeguards are in place to protect the transferred data, including contractual data protection clauses that require the recipient to apply a standard of data protection equivalent to that described in this Policy.

By using the dkok Platform, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh where such transfers are necessary to deliver the platform services described in this Policy.

14. Changes to This Policy

dkok reserves the right to update or amend this Privacy Policy at any time. In the event of a material change — such as a new category of data being collected, a new purpose for processing, or a new category of third-party recipients — dkok will notify registered players via the email address associated with their account and/or via a prominent notice on the Platform, at least 7 days before the change takes effect.

The "Last Updated" date at the top of this Policy reflects when the most recent revision was made. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy. If you do not accept the changes, you must stop using the Platform and may request account closure by contacting [email protected].

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the way dkok handles your personal data, please get in touch with our support team:

• Email: [email protected]
• Subject line: "Privacy Request" or "Data Rights Request"
• Support hours: 24 hours a day, 7 days a week
• Average response time: Within 24 hours for general queries; within 30 days for formal data rights requests

dkok is committed to resolving all privacy-related queries and complaints promptly and transparently. If you are not satisfied with the resolution provided by dkok, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.